Frequently Asked Questions

How secure is my database connection data?

Very. All information supplied transmits under SSL and we store all database connection data encrypted in our databases.

What if my query takes a long time to run?

No problem. We execute queries on a queue that supports long running processes, so kick off that query, kick your feet up, and see your results roll in.

What databases do you support?

Postgres, MySql, and SQLServer. Have another you'd like to see? Drop us a line.

Do you support no-SQL databases?

No way. Take your no-SQL and shove it. Just kidding, we know no-SQL provides lots of value and is the greatest thing since sliced bread. We just don't support it.

What about Heroku dataclips?

We love Heroku dataclips! If you want us to build support for them, Drop us a line.

What's your IP so I can whitelist access to it from my reporting environment?

Great question! We're considering adding IP whitelisting on our Pro plan and above. Drop us a line if you'd like to see feature.

What if I'm having issues with Slack integration?

We'd be more than happy to help. Drop us a line and we'll get you squared away.